jae9 Privacy Policy – How We Keep Your Information Safe

1. Introduction

jae9Welcome to . Our Privacy Policy has been written in plain language with Bangladesh members in mind. When you jae9use the website or app, certain personal information naturally flows into our systems. This Privacy Policy explains what that information is, how it is collected, why it is used, and how it is kept secure.

jae9The Privacy Policy is built to international data protection standards. We follow GDPR guidelines and are fully transparent about how your information is handled. By using the platform, you are considered to have consented to this Privacy Policy, so it is worth reading through before you register.

2. What information we collect

jae9Under the Privacy Policy, we only collect information that is genuinely needed to provide our services. Collecting unnecessary data goes against our principles.

Personal Identification Information:

• Full name, date of birth, nationality
• Mobile number & email address
• Current address & postal code
• National ID or passport number (for KYC verification)

Financial Information:

• BKash / Nagad / Rocket number (for transactions)
• Transaction history and amounts
• Deposit & Withdrawal Records

Technical Information:

• IP address & browser information
• Device Type & Operating System
• Login time, session details & cookie data
• Which pages you visited on the site and when

3. How we collect information

jae9The Privacy Policy is built on transparency. We collect information through the following methods:

4. How we use information

jae9Under the Privacy Policy, your information is used for the following purposes:

5. Data sharing policy

jae9Our data-sharing policy is the most critical part of the Privacy Policy. We want to be clear: We never sell your personal information.

However, there are certain circumstances where we may need to share your information:

• Payment Processor: Solely to process transactions with payment providers such as bKash, Nagad, and Rocket.
• Game Provider: Limited data shared with game software providers for server operations.
• Law Enforcement: Where required by a valid court order or legal obligation.
• Fraud Prevention Agency: When required to investigate suspicious activity.

6. Data protection measures

jae9 Industry-leading technology is used to protect your data. Our Privacy Policy ensures every piece of your information is held to the highest security standards.

• 256-bit SSL/TLS Encryption: Every connection on the site is encrypted, so no one can intercept your data in transit.
• AES-256 Database Encryption: All stored data is kept in encrypted form.
• Two-Factor Authentication (2FA): Ability to enable an additional layer of security on your account.
• Regular Security Audits: Third-party cybersecurity experts regularly audit our systems.
• Firewall & Anti-DDoS Protection: Advanced firewalls are in place to protect against cyberattacks.
• Limited access policy: Only authorized personnel have access to your information.

7. Cookies policy

jae9Cookies are an important part of the Privacy Policy. Cookies are small data files stored in your browser that help improve the functionality of the site.

Types of cookies we use:

• Essential Cookies: Essential for maintaining login sessions and running core site functions.
• Functional Cookies: Used to remember your preferences such as language and theme.
• Analytics Cookies: Helps us understand which parts of the site are used most.
• Security Cookies: Used to prevent fraud and CSRF attacks.

You can manage cookies at any time through your browser settings. However, disabling essential cookies may affect certain functions on the site.

8. Your rights

jae9The Privacy Policy gives you full control over your data. You have the following rights:

• Right to Know: You have the right to know what information of yours we hold.
• Right to rectification: You can request corrections to any inaccurate or outdated information.
• Right to Erasure: In certain circumstances, you can request that your data be deleted.
• Right to Restrict Processing: You can restrict how we use your data for specific purposes.
• Data Portability: You can receive your information in a readily readable format.
• Right to Object: You can object to your data being used for specific purposes.
• Right to withdraw consent: You can withdraw consent for marketing communications at any time.

9. Data retention period

jae9Under the Privacy Policy, we do not retain your information any longer than necessary. Retention periods vary depending on the type of data:

• Account Information: For the duration the account is active and for 5 years after closure.
• Transaction records: Up to 7 years in accordance with financial regulatory requirements.
• KYC Documents: Up to 5–7 years as required by law.
• Communication Logs: Up to 2 years after the issue is resolved.
• Cookies & Session Data: At the end of the session or after a maximum of 1 year.

10. Minor protection

jae9The Privacy Policy is clear: our services are intended exclusively for individuals aged 18 and above. We do not knowingly collect any information from minors.

If we become aware that a minor has created an account, it will be closed immediately and all stored data will be deleted. If a parent or guardian suspects their child is using jae9, please contact our support team right away.

11. Privacy policy changes

jae9 This Privacy Policy may be updated from time to time. For significant changes, members will be notified in advance by email or in-app notification. Always check the "Last Updated" date at the top of the page.

12. Contact

For any questions about our Privacy Policy or requests regarding your data, please contact us: